About Support Report

I never thought I’d end up in support and I really just kind of stumbled into it, working my way up from a call centre agent into various management positions, more about that here.

I’m now firmly in the school of thought that sees support as a career, I’ve made 8 years out of it so far and I don’t plan on stopping anytime soon – that’s why I’ve started Support Report.

I’ve been lucky to gain a lot of knowledge and it’s awesome to be able to pass that on, and I hope that this site will help. I also love the opportunity to learn from others as things change all the time in support and there’s always some new technique or methodology to learn about.

I’m super open to ideas about what to do with Support Report – let me know what you’re thinking here.

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